IT Service Management: Review and Improvement
- Audit and optimization of your IT operations.
- Implementation of ITIL processes.
- Budget management and supplier management.
- Renewal tracking.
- Negotiations with suppliers.
- License management.
" Operate your IT, deliver Services..."
Audit and optimization ↗
Areas of expertise:
- 🔄 Hardware Lifecycle
- 🧾License Management
- 📊 Performance Analysis
- 👀 Computer Monitoring
- 🛡️ Security Review
🧭 My positioning
- ➡ Analyze your operational horizon and make targeted recommendations, quantify them and monitor them.
- ➡ Design a roadmap for your infrastructure to keep it at the required level, over time.
- ➡ We can assess your infrastructure's compliance with standards such as: ISO, NIST, SOX, PCI-DSS, GDPR, and others...
- ➡ Analyze, design, cost, plan and execute the plan.
ITIL Compliance ↗
- 20 years of applying and adapting the ITIL framework to real-world operational needs.
🧭 What I offer you here
- Implementation or reimplementation of ITIL processes:
- 🛠️ Incident Management.
- ⚠️ Problem management.
- ⏱️ SLA/OLA management.
- 👁️ Operations supervision.
- 🧩 Setting up your CMDB
Cost management ↗
- Internal IT represents a significant portion of the budget in most companies. Yet, the breakdown of expenses—between hardware, licenses, support, HR, and hosting—is often unclear, making decisions difficult.
- Most of the costs, besides HR costs, are spread between hardware purchases, rentals, support and new licenses.
- It is essential to have a clear vision of the cost structure between the different divisions. (HW, Licenses, HR, room rental, renewals, etc.)
🧭 What I can set up with you
- ➡ Establishment of a clear and up-to-date cost allocation structure.
- ➡ Integration of 3 or 5 year depreciation table boards to visualize depreciation over time.
- ➡ Formatting clear and visual dashboards to view the reality of the costs.
Calendar management ↗
- Managing recurring IT costs is all about timing.
- Among the elements to take into account, there are the most visible ones, SSL certificates, domain names etc. but there are many others... the renewal of HW support, licenses, support contracts...
- It is important to have tools available to avoid missing renewals on the one hand, and to have enough time to anticipate other expenses, in order to be prepared for a productive conversation with the supplier with sufficient time before the purchasing process.
- In 7 years of practice and over 120 yearly renewals, these tools have ensured we never missed a single one.
🧭 What you can expect from me
- ➡ I can help you set up the tools that will give you an instant, comprehensive view of your renewal schedule.
Support during negotiations with suppliers. ↗
- Obtaining good conditions cannot be improvised: experience plays a key role in avoiding pitfalls, identifying real room for maneuver, and taking advantage of them.
- A well-conducted negotiation starts early. It is often the determining factor in reaching a successful and lasting agreement.
- Some suppliers are notoriously difficult to manage. My experience negotiating short-, medium-, and long-term contracts (1, 3, or 5 years) allows me to better anticipate sticking points, secure the supplier's proposal, and avoid sticky situations.
- A bad contract can seriously damage an IT department's finances. In other words, the budget gaps between a well-managed license pool and a poorly optimized one are significant, even very significant—and often underestimated by companies.
➡️ Suppliers
- ▷ Oracle
- ▷ Microsoft
- ▷ Data Center Providers
- ▷ Palo Alto
- ▷ Citrix
- ▷ Broadcom
- ...and many others
🧭 The impact I can generate alongside you
- ➡ I assist you in the negotiation phases with your IT suppliers to optimize your contractual terms. I can then help you implement what has been negotiated.
A complex subject, more complex than it seems to be ↗
- License management is a complex, strategic, and often underestimated subject.
- It requires a sufficient understanding of purchasing conditions, careful monitoring of commercial opportunities and sometimes an audit of the actual uses made of the different products internally.
- It is possible — and desirable — to explore several options, several suppliers, to challenge the proposed models, to gain budgetary flexibility.
- Open Source Product VS Proprietary Product: there is a debate to be conducted on a case-by-case basis, depending on your operational and budgetary constraints.
🧭 My experience and what I offer you
- ➡ With experience in managing large environments including Oracle, Microsoft, VMware (Broadcom), IBM and other critical names with critical challenges,
- ➡ I can help you optimize your costs, set up an effective renewal schedule, and secure your contractual position over several years for your key products.